Return Policy

Eligible for Return

• Items in their original, unused condition
• Products in original packaging with all accessories included
• Items received within the last 30 days
• Tools, measuring equipment, and organization products in resalable condition
• Pet products that are unopened and unused

Not Eligible for Return

• Items returned after 30 days from delivery date
• Products that show signs of use, damage, or wear
• Items with missing parts, accessories, or original packaging
• Opened consumable products (food items, treats)
• Products damaged due to misuse or improper storage
• Final-sale or clearly marked non-returnable items

How to Start a Return

1. 1

   Contact Us

   If you have an account, open your order and submit a return request directly from the order page. You can also email info@savendo.org with your order number, the item(s) you want to return, and the reason for the request.

2. 2

   Pack Your Item

   Securely pack the item in its original packaging. Include all accessories, parts, and documentation so our team can inspect it quickly when it arrives.

3. 3

   Ship It Back

   Ship the package to the address provided in your RMA confirmation. We recommend using a trackable shipping method. Return shipping costs are the customer's responsibility unless the item was defective or we made an error.

4. 4

   Receive Your Refund

   Once we receive and inspect your return (1–3 business days), we'll process your refund. Refunds are issued to the original payment method within 5–10 business days.

Defective or Damaged Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at info@savendo.org with your order number and clear photos of the issue. We will review the claim and, if approved, arrange a free return plus a refund or replacement at no extra cost to you.

Exchanges

We currently do not offer direct exchanges. To exchange an item, please return your original purchase for a refund and place a new order for the desired item.